Shipping policy
Effective Date: August 14, 2026
At Tallow Mob, we make our products in small batches and pack every order with care. We do our best to get your order moving quickly and safely, but once a package is handed to the shipping carrier, certain delays or delivery issues may be outside of our control.
This Shipping Policy explains how we process and ship Tallow Mob orders.
1. Order Processing
Orders are generally processed and prepared for shipment within 1-3 business days after the order is placed.
Orders are processed Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.
If we anticipate a significant delay in processing your order, we will make reasonable efforts to communicate the delay.
Please note: Order processing time is separate from carrier transit time.
2. Shipping Methods & Delivery Estimates
Available shipping methods, shipping rates, and estimated delivery dates for your order are displayed at checkout based on your shipping address and the shipping options available for your order.
Delivery dates and timeframes provided at checkout are estimates and are not guaranteed, unless a specific delivery guarantee is expressly stated.
Once an order has been shipped, actual delivery timing is generally determined by the shipping carrier and may be affected by circumstances outside Tallow Mob's control, including carrier delays, severe weather, holidays, high shipping volume, transportation disruptions, or other unforeseen events.
Please note that order processing time is separate from carrier transit time. See Section 1, Order Processing, for information about how long it generally takes Tallow Mob to prepare an order for shipment.
3. Shipping Confirmation & Tracking
Once your order has shipped, you will generally receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take some time to become active after an order is handed to the carrier.
If your tracking information does not immediately show movement, please allow reasonable time for the carrier to receive and scan the package.
Tallow Mob cannot control how frequently a carrier updates its tracking information.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
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Name;
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Street address;
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Apartment, suite, or unit number;
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City;
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State;
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ZIP code; and
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Any other information required for delivery.
If you realize that you entered an incorrect address, contact us as soon as possible at:
CONTACT@TALLOWMOB.COM
We will make a reasonable effort to correct the address before the order ships, but we cannot guarantee that an address can be changed after an order has been placed.
Once an order has shipped, we may be unable to redirect or modify the shipment.
5. Incorrect or Incomplete Addresses
If an order is returned to Tallow Mob because the shipping address provided by the customer was incorrect, incomplete, or undeliverable, contact us after the package has been returned.
We may be able to reship the order once the correct address has been confirmed.
Additional shipping charges may apply when reshipment is necessary because of an incorrect or incomplete address supplied by the customer.
If you do not wish to have the order reshipped, any refund will be handled according to our Return & Refund Policy and applicable law.
6. Lost, Stolen, or Misdelivered Packages
Once an order has been shipped, the shipping carrier is responsible for transporting and delivering the package.
If tracking indicates that your package was delivered to the shipping address provided at checkout but you cannot locate it, please first:
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Check the delivery location and surrounding areas;
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Check with household members or neighbors;
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Contact the shipping carrier;
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Request delivery confirmation or an investigation from the carrier; and
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Follow the carrier's claim process where applicable.
Tallow Mob is generally not responsible for packages that are lost, stolen, misplaced, or removed from the delivery location after the carrier confirms delivery to the address provided at checkout.
If the carrier reports that a package was lost or misdelivered while in transit, or if there appears to have been an error by Tallow Mob, please contact us so we can review the situation.
Nothing in this section limits any rights or remedies you may have under applicable law.
7. Damaged Packages
If your package arrives visibly damaged, please photograph the package and its contents before discarding any packaging materials.
Contact Tallow Mob at:
CONTACT@TALLOWMOB.COM
Please include:
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Your order number;
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Photographs of the shipping package;
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Photographs of the damaged product; and
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A brief description of what happened.
We will review the situation and work with you to determine an appropriate resolution.
If the damage resulted from an error by Tallow Mob or a qualifying shipping issue, we may provide a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy.
8. Carrier Delays
Tallow Mob does not guarantee carrier delivery dates unless a specific delivery guarantee is expressly stated at checkout.
Once your order has been handed to the carrier, delays caused by the carrier are generally outside Tallow Mob's control.
If tracking shows that your package is delayed, please first review the carrier's tracking information and contact the carrier when appropriate.
If your package appears to be lost rather than merely delayed, contact us and we will review the available tracking information with you.
9. Weather, Natural Disasters & Other Events Outside Our Control
Shipping or processing may be delayed by circumstances beyond our reasonable control, including:
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Severe weather;
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Wildfires;
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Flooding;
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Hurricanes;
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Earthquakes;
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Winter storms;
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Natural disasters;
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Transportation interruptions;
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Government actions;
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Carrier disruptions;
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Labor disruptions;
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Public emergencies; or
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Other unforeseen events.
Tallow Mob is not responsible for delays caused by circumstances outside our reasonable control.
We will nevertheless make reasonable efforts to keep orders moving and communicate significant disruptions when practical.
10. PO Boxes & Military Addresses
We ship to addresses supported by the shipping carriers and services available at checkout.
Certain shipping methods may not be available for:
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PO Boxes;
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APO addresses;
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FPO addresses; or
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DPO addresses.
Available shipping options will be determined at checkout based on the destination and selected shipping method.
11. Multiple-Item Orders
If your order contains multiple products, we may ship the items together or in separate packages depending on inventory, fulfillment requirements, or other circumstances.
If an order is shipped in multiple packages, you may receive separate tracking information.
You will not be charged additional shipping solely because Tallow Mob chooses to divide an order into multiple shipments unless the additional charge was clearly disclosed and agreed to at checkout.
12. Shipping Rates
Shipping charges are calculated and displayed at checkout based on the shipping destination, order contents, package characteristics, and available shipping methods.
Any applicable shipping charges will be shown before you complete your purchase.
From time to time, Tallow Mob may offer:
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Free shipping promotions;
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Flat-rate shipping;
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Discounted shipping; or
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Other shipping promotions.
Promotional shipping offers may be subject to additional terms disclosed at the time of the promotion.
13. Free Shipping
If Tallow Mob offers free shipping based on a minimum order value, the qualifying purchase amount and any applicable exclusions will be clearly disclosed at the time of the promotion.
Unless otherwise stated, taxes, gift cards, shipping charges, and other non-qualifying amounts do not count toward a minimum merchandise purchase requirement.
Tallow Mob reserves the right to modify or discontinue promotional shipping offers, subject to applicable law and the terms disclosed when the promotion was offered.
14. International Shipping
Tallow Mob currently ships within the United States only.
We do not currently offer international shipping.
15. Refused or Undeliverable Packages
If a package is refused, cannot be delivered because of an incorrect or incomplete address, or is otherwise returned to Tallow Mob by the carrier, contact us once the package has been returned.
We may be able to reship the order after confirming the correct shipping information.
Additional shipping charges may apply when the package must be reshipped because of circumstances attributable to the customer.
If you request a refund instead, the refund will be handled according to our Return & Refund Policy and applicable law.
16. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
CONTACT@TALLOWMOB.COM
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has entered processing, been packed, or shipped, cancellation may no longer be possible.
17. Changes to Shipping Information
Tallow Mob may update this Shipping Policy from time to time.
The version of this policy in effect at the time of your purchase will generally apply to that order, unless a change is required by law or otherwise applies to your transaction.
Any material changes will be posted on this page with an updated effective date.
18. Contact Us
If you have questions about shipping, tracking, delivery, or an order that has not arrived, contact:
Tallow Mob
Legal Business Name: TALLOW MOB SUPPLY CO. LLC
Customer Service Email: CONTACT@TALLOWMOB.COM
Business Address: 1032 N 300 W LEHI, UT 84043
When contacting us about an order, please include your order number whenever possible.
Tallow Mob
Small batch. Made with intention. Shipped with care.
Hold the standard.