Refund policy

Effective Date: August 14, 2026

At Tallow Mob, we stand behind what we make. We want you to be genuinely satisfied with your purchase, and we want our return policy to be straightforward, fair, and easy to understand.

This Return & Refund Policy applies to purchases made through the Tallow Mob online store, including purchases made through our website and any other sales channels where this policy is provided to the customer.

Tallow Mob Legal Business Name: TALLOW MOB SUPPLY CO. LLC
Business Address: 1032 N 300 W LEHI, UT 84043
Customer Service Email: CONTACT@TALLOWMOB.COM

1. 30-DAY PRODUCT GUARANTEE

You may request a return within 30 days of the date your order was delivered.

To qualify for a standard return:

  • The product must be unused and unopened.

  • The product must be in its original packaging and condition.

  • The product must be returned with any original packaging, labels, or components reasonably necessary to identify the product.

  • You must provide your order number or other reasonable proof of purchase.

  • The return must be approved by Tallow Mob before it is shipped back.

Because Tallow Mob products may be used directly on the hair, scalp, skin, or body, opened or used personal-care products generally cannot be returned for a change of mind, preference, scent preference, or similar reason.

This restriction is intended to protect product quality, hygiene, and the safety of our customers.

Nothing in this policy limits any rights or remedies you may have under applicable federal, state, or local law.

2. Returns for Product Issues

Tallow Mob does not offer returns or refunds simply because a customer changes their mind, no longer wants a product, orders the wrong product, or does not personally prefer the product's scent.

Because our products are personal-care products and are made to be used directly on the hair, scalp, skin, or body, we do not accept general returns of products that are unwanted or no longer desired.

However, we stand behind the quality and accuracy of every order.

If you receive a product that is:

  • Damaged during shipping;
  • Defective;
  • Incorrect or different from what you ordered; or
  • Otherwise materially not as described,

please contact us within 30 days of delivery.

Depending on the circumstances, Tallow Mob may provide a replacement, refund, store credit, or another appropriate resolution.

If the issue is determined to be the result of an error by Tallow Mob or a legitimate product defect, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

Nothing in this policy limits any rights or remedies you may have under applicable federal, state, or local law.

3. Natural & Small-Batch Product Variations

Tallow Mob products are made in small batches using natural and naturally derived ingredients. Because of the nature of these ingredients and our production process, minor variations in appearance, texture, color, consistency, and surface finish may naturally occur.

Depending on the product, batch, temperature, and storage conditions, you may occasionally notice characteristics such as:

  • Small surface cracks or lines;

  • Minor variations in texture or consistency;

  • Slight variations in color;

  • Small air pockets or imperfections on the surface;

  • Changes that occur as a product settles; or

  • Other minor cosmetic variations between batches.

These characteristics can be a normal result of working with natural ingredients and small-batch production and do not necessarily indicate that a product is defective or compromised.

A minor cosmetic variation that does not materially affect the product's intended use, performance, or quality is generally not considered a defect.

However, if you believe that a variation is unusual, excessive, or indicative of an actual product-quality issue, please contact us. We would rather take a look at the situation and make sure everything is right than have you wonder whether something is normal.

4. Damaged Products

If your order arrives damaged, please contact us within 30 days of delivery.

For shipping-related damage, please provide photographs of:

  • The damaged product;

  • The product packaging;

  • The shipping box or mailer; and

  • Any visible damage to the shipping package.

Photographs help us document and resolve the issue, although we will evaluate each situation individually.

If we determine that your product was damaged during shipment or otherwise arrived in an unacceptable condition, we may provide a replacement, refund, store credit, or another appropriate resolution.

If the damage was caused by Tallow Mob or occurred during shipment, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

5. Defective Products

We stand behind the quality of our products.

If you believe a product has a genuine defect that materially affects its intended use, performance, or quality, contact us within 30 days of delivery.

Please provide your order number and, when possible, photographs and a description of the issue.

We may request additional information about the product, including how it was stored or used, so that we can properly evaluate the issue.

If we determine that the product is defective, we may provide a replacement, refund, store credit, or another appropriate resolution.

A natural cosmetic variation, by itself, does not necessarily constitute a defect. See Section 3 — Natural & Small-Batch Product Variations above.

6. Incorrect Orders

If we send you the wrong product, quantity, scent, or other item that does not match your order, please contact us within 30 days of delivery.

If the error was made by Tallow Mob, we will work with you to correct the order and may provide a replacement, refund, or another appropriate resolution.

Where applicable, we will provide return instructions and cover reasonable return shipping costs associated with correcting our error.

7. Opened or Used Products

Because Tallow Mob products are personal-care products, opened or used products generally cannot be returned for a refund simply because the customer does not want the product.

This includes products that have been:

  • Opened;

  • Applied to the hair, scalp, skin, or body;

  • Used or partially used;

  • Altered or contaminated; or

  • Otherwise handled in a manner that prevents the product from being reasonably resold.

This restriction does not prevent you from contacting us about a legitimate product defect, contamination issue, damage, incorrect order, or other issue covered by this policy or applicable law.

8. Allergies, Sensitivities, and Individual Reactions

Customers are responsible for reviewing the ingredients listed for a product before purchasing and for determining whether a product is appropriate for their individual circumstances.

Tallow Mob products may contain proprietary fragrance blends. We do not publicly disclose the complete formulation or specific proportions of our proprietary fragrance blends because they are part of our proprietary product formulations. However, we provide the ingredient information required for our products and are happy to answer reasonable questions about ingredients or potential sensitivities.

If you have a known allergy, fragrance sensitivity, or other ingredient-related concern, please contact us at CONTACT@TALLOWMOB.COM before purchasing. We will do our best to provide the information reasonably necessary for you to make an informed purchasing decision.

If you experience an unexpected reaction after using a product, discontinue use and contact us. We may request information about the product and circumstances surrounding the issue so that we can investigate it appropriately.

Nothing in this section limits any rights or remedies available under applicable law.

9. Refunds

If Tallow Mob approves a refund, the refund will generally be issued to the original payment method used for the purchase.

Once a refund has been issued, your bank, credit-card company, or payment provider may require additional processing time before the funds appear in your account.

Tallow Mob does not control the processing time of your financial institution or payment provider.

10. Store Credit

When appropriate, Tallow Mob may offer store credit as an alternative resolution.

Store credit may be provided at our discretion for certain product issues, order errors, or other circumstances where a refund is not otherwise required.

Store credit does not expire unless otherwise stated at the time it is issued or as permitted by applicable law.

11. Shipping Charges

Original shipping charges are generally non-refundable unless the refund is related to an error by Tallow Mob, a qualifying product issue, or another circumstance where reimbursement is required by applicable law.

If Tallow Mob determines that a product needs to be returned because of a legitimate defect, damage, or fulfillment error, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

12. Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and the carrier's tracking information indicates that the package was delivered to the shipping address provided at checkout, Tallow Mob is generally not responsible for packages that are subsequently lost, stolen, misplaced, or removed from the delivery location.

If your tracking information shows that your package was delivered but you cannot locate it, please first:

  1. Check the delivery location and surrounding areas;

  2. Check with household members, neighbors, or others who may have received the package;

  3. Contact the shipping carrier directly and request an investigation or delivery confirmation; and

  4. If applicable, follow the carrier's claim process for a lost, stolen, or misdelivered package.

If the carrier confirms that the package was lost or misdelivered while in transit, or if there appears to have been an error involving the shipping address or fulfillment of your order by Tallow Mob, please contact us so we can review the situation.

Tallow Mob may, at its discretion, assist with communicating with the carrier or reviewing available tracking information, but customers are generally responsible for pursuing claims involving packages that the carrier confirms as delivered to the address provided at checkout.

Nothing in this section limits any rights or remedies you may have under applicable law or any remedy required because of an error by Tallow Mob.

13. Orders Returned to Sender

If an order is returned to Tallow Mob because of an incorrect or incomplete shipping address, refusal of delivery, or failure to retrieve the package, contact us after the package has been returned.

We may be able to reship the order after confirming the correct shipping address.

Additional shipping charges may apply when the original shipment was returned because of information or circumstances attributable to the customer.

If you request a refund instead of reshipment, any refund will be handled in accordance with this policy and applicable law.

14. Order Cancellations

We process orders as quickly as possible.

If you need to cancel an order, contact us as soon as possible at:

CONTACT@TALLOWMOB.COM

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If we are unable to cancel the order before shipment, the order will remain subject to this Return & Refund Policy.

15. Gift Cards

Tallow Mob gift cards are generally non-refundable and cannot be redeemed for cash, except where required by applicable law.

Nothing in this section is intended to restrict any rights applicable to gift cards under state or federal law.

16. Final Sale Products

If a particular product is designated Final Sale, that designation will be clearly disclosed before or at the time of purchase.

A Final Sale designation does not eliminate any rights or remedies that cannot legally be waived or excluded under applicable law, including rights relating to defective, damaged, or incorrectly supplied merchandise.

17. How to Contact Us About an Order Issue

If you believe there is an issue with your order or product, please contact us at:

CONTACT@TALLOWMOB.COM

Please include:

  • Your name;

  • Order number;

  • Product name;

  • Description of the issue; and

  • Photographs, when applicable.

Please do not mail a product back to Tallow Mob without first contacting us and receiving return instructions.

18. No Waiver of Consumer Rights

Tallow Mob does not intend this policy to waive, limit, or exclude any consumer rights, warranties, remedies, cancellation rights, refund rights, or other protections that cannot legally be waived or excluded under applicable federal, state, or local law.

If any provision of this policy is determined to be unenforceable or inconsistent with applicable law, that provision will be interpreted or limited to the extent necessary to comply with applicable law, and the remaining provisions will remain in effect.

Where applicable law provides a customer with rights or remedies more favorable than those stated in this policy, those legally protected rights and remedies will apply.

19. Policy Changes

Tallow Mob may update this Return & Refund Policy from time to time.

The version of this policy in effect at the time of your purchase will generally apply to that purchase, unless a change is required by law or otherwise applies to your transaction.

Any material changes will be posted on this page with an updated effective date.

20. Contact Information

Tallow Mob
Legal Business Name: TALLOW MOB SUPPLY CO. LLC
Business Address: 1032 N 300 W LEHI, UT 84043
Customer Service Email: CONTACT@TALLOWMOB.COM

We stand behind what we make. If something genuinely goes wrong, let us know, and we'll work to make it right.

Hold the standard.